Return Policy

Return Policy

At Ability Medical Care, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below and submit an online Return Authorization Request.

Return Policy

Most items may be returned within 15 days of receipt for a refund.They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new condition.  For example, no cracks, scratches, dirty or marked tires, or any indications of usage. 
  • Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service. 
  • Return Authorization must be requested from Ability Medical Care within 30 days of delivery of the product.
  • Once a return authorization has been received, products must be returned within 14 days.

There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

  • Ultralight weight wheelchairs
  • Sport wheelchairs
  • Handcycles
  • LiftChairs with custom fabrics and/or heat and massage
  • Golden Technologies PR-502 lift chairs
  • Tracer IV Custom heavy-duty wheelchair
  • Open-BoxItems

For hygienic reasons, the following products are non-returnable:

  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
  • Mattresses

All products require a 20% restocking fee for returns. These include:

  • Liftchairs
  • Power wheelchairs
  • Vehicle lifts
  • Custom light weight wheelchairs
  • Cushions and Backs
  • Beds
  • Rehab Shower Commode Chairs
  • Parts
  • Therapeutic Shoes

All returned products require a Return Authorization number. Returns received without this number will not be credited. The easiest way to request a Return Authorization number is by completing our easy online Return Authorization Request.

You may also call us at 1-888-572-7603 or email us at help@abilitymedicalcare.com to request a Return Authorization number. Please include your order number, name and the item number you are returning. 

PLEASE NOTE: Products returned without a Return Authorization number will not be credited. To receive full credit, items must be shipped within 14 days from the day the Return AuthorizationNumber and shipping information were provided by Ability Medical Care.

Return Shipping

Unless Ability Medical Care made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your Return Authorization number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Ability Medical Care reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Ability Medical Care may institute a $10 fee per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain a Return Authorization Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply.Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, Ability Medical Care will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.  If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at 1-888-572-7603 or email us at help@abilitymedicalcare.com. We will arrange for the item to be repaired or replaced promptly.